Return & Exchange Policy

We are happy to exchange any unworn item returned in a saleable condition, in its original packaging, and with its receipt, claimed within 14 days of delivery.

  • Products must be returned in a new condition, with the pricing label secure.
  • Please note that the product colors may vary slightly due to photographic lighting sources, or your monitor settings. Thus, products are not eligible for exchange for these particular reasons.
  • Exchange for another item is applicable and any additional cost on top of the item will have to be paid by the customer.
  • We do not offer any courier service compensation if customer send the item back unless requested by our representative.
  • The replacement process time due to pickup and delivery can take up to 2 weeks’ time depending upon the availability of the item. 
  • We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit shall be issued against the refused parcel once it reaches back to our stock.
  • In case of paid order being modified, partial refund will be credited back to your account once the remaining order is shipped. If the entire paid order is being cancelled then the refund will be processed within approximately two weeks’ time.
  • The current exchange rate will be applied on the refund of the items returned/exchanged.

Contact our customer service team at 0333-3720422 or via email customer.service@sanas.pk within 14 days of Item being delivered.  

Once your product is assessed by the relevant team, you will be offered an exchange / store credit subject to availability.

International Orders

  • We do not offer Return and Exchange on any of our International orders.
  • In case of any defected or damaged item being received by the customer, a fresh item will be sent again after necessary investigations of the claim. If the ordered product/size is not available in stock anymore, a full amount of store credit or a full refund shall be offered to customer.
  • The customer should notify discrepancy within 07 days of the online order being delivered.

    Contact our customer service team at 0333-3720422 or via email customer.service@sanas.pk within 14 daysof Item being delivered.  

 

Refund

We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be exempted. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.

We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit shall be issued against the refused parcel once it reaches back to our stock.

Order Cancellation

You can cancel items or orders that haven't entered the shipping process yet. Conversely, once your order has shipped you will receive a confirmation email that includes tracking information. In this instance, our Exchange policy will apply. SANA’S reserves the right to cancel orders for any reason including stock unavailability, declined payment by your authorized payment institution, or pricing imprecision’s.